fug9 Privacy Policy

1. What Information We Collect

During registration on the fug9 platform and in the course of using our services, we may collect various types of personal information. This information helps us provide you with the best quality service.

A. Identity Information

• Full name (as per national ID card or passport)
• Date of birth (for age verification)
• National ID card number or passport number
• Residential address
• Email address
• Mobile number

B. Financial Information

• bKash, Nagad, or Rocket account details (for transaction verification)
• Deposit and withdrawal history
• Transaction amounts and dates

C. Activity Information

• Your gaming history and preferences on the platform
• Login duration and method
• IP address and device information
• Browser and operating system type

2. How Information Is Collected

We collect your information in the following ways:

• Directly provided information: Information you give when filling out registration forms, during the account verification process, and when contacting customer support.
• Automatically collected information: When you use the fug9 platform, certain information is collected automatically through cookies, log files, and similar technologies.
• Information received from third parties: Some information may be collected from approved third parties for the purpose of identity verification and fraud prevention.

3. How Your Information Is Used

fug9 uses your personal information only for the following legitimate purposes:

A. Account Management and Identity Verification

Your information is used to create, manage, and secure your account. In particular for age verification — fug9 is a platform for those aged 21 and above only.

B. Processing Financial Transactions

Your information is used to correctly process your deposit and withdrawal requests through bKash, Nagad, and Rocket, and to ensure financial security.

C. Customer Support

Our 24/7 Bengali-language live chat support team may view relevant information from your account to resolve your issues quickly.

D. Fraud Prevention and Security

Your information may be analysed to prevent unauthorised access, fraudulent transactions, and money laundering.

E. Meeting Legal Obligations

Information may be retained and provided as required to comply with applicable laws and regulations.

F. Service Improvement

By analysing your usage patterns, the gaming experience, payment system, and customer support on the fug9 platform are continuously improved.

4. Data Storage and Security

fug9 gives the highest priority to the security of your information. We use industry-standard security technologies and practices.

A. SSL Encryption

Our platform uses SSL/TLS encryption technology, which keeps all information exchanged between your device and our servers secure.

B. Secure Servers

Your information is stored in data centres with modern security systems, where unauthorised access is strictly controlled.

C. Retention Period

Your personal information is retained only for as long as necessary. Even after an account is closed, certain information may need to be kept for a defined period due to legal obligations.

D. Staff Access

Only authorised staff members may access your information, and they operate under strict confidentiality commitments.

5. Sharing Information with Third Parties

fug9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment processing partners: With payment service providers such as bKash, Nagad, and Rocket to complete transactions.
• Identity verification services: With approved verification services to complete the KYC process.
• Law enforcement agencies: With relevant authorities in cases of court orders or legal obligations.
• Technology service providers: With our technology partners for platform operations, who are required to comply with our privacy standards.

Outside the circumstances listed above, your information will not be shared with third parties without your prior consent.

6. Cookies and Tracking Technologies

The fug9 platform uses cookies and similar technologies that improve your browsing experience and ensure the functionality of the platform.

A. Essential Cookies

These cookies are essential for the basic functionality of the platform. They keep your login session active and manage security measures. These cookies cannot be disabled.

B. Functional Cookies

These cookies are used to remember your preferences and settings, such as language preferences or game customisation.

C. Analytics Cookies

These cookies are used to understand how different parts of the platform are being used. This information helps improve the service. You can control these through your browser settings.

7. Your Rights

As a registered user of fug9, you have the following rights:

A. Right to Access Information

You may request a copy of the personal information we hold about you. We will fulfil this request within a reasonable time.

B. Right to Correct Information

If any information in your account is incorrect or incomplete, you may request that it be corrected.

C. Right to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information.

D. Right to Object to Processing

You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.

E. Right to Data Portability

You may request the information you have provided in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team.

8. Children's Privacy

fug9 is an adult platform. This platform is for those aged 21 and above only. We never intentionally collect any personal information from minors.

If any minor attempts to create an account, it will be cancelled immediately and any information collected will be deleted.

If you believe that a minor has registered on our platform, please notify our support team immediately.

9. Policy Changes

fug9 may update this privacy policy from time to time. For significant changes, we will notify you in the following ways:

• Sending a notice to your registered email address.
• Displaying a clear notification when you log in to the platform.
• Changing the "Last Updated" date on this page.

Continued use of the platform after a policy change will indicate that you have agreed to the updated policy. We recommend that you review this page regularly.

Previous versions of this policy will be provided upon request.

10. Contact

If you have any questions, complaints, or requests related to exercising your rights regarding this privacy policy, please contact us:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]

Our team will respond to your request as quickly as possible.