For 21+ only

fug9 Responsible Gaming —
A safe and happy gaming experience

fug9 believes gaming should be a source of enjoyment, not anxiety. Our responsible gaming policy helps every player play in a safe and balanced way.

For ages 21+ only
Our Commitment

Why is responsible gaming important?

At fug9, we believe responsible gaming is not just a rule — it is a fundamental commitment to every player. Online gaming is truly enjoyable when experienced as a form of entertainment. But when it becomes a habit or creates financial pressure, help is needed.

Our platform is for those aged 21 and above only. The age verification process is extremely important to us and we ensure that minors cannot access our platform in any way.

To protect you, fug9 provides several powerful tools — from setting deposit limits to time-outs and permanent self-exclusion. On this page you can learn in detail about all those tools and guidance.

Warning signs

If you notice any of the following signs, take a break immediately and contact us:

  • Playing repeatedly to recover lost money
  • Being unable to control the amount deposited or spent
  • Hiding your gaming habits from family or friends
  • Gaming disrupting your sleep, work or social life
  • Feeling unable to stop gaming
  • Taking on debt to fund online gaming

Our core principles

  • Accounts provided only to verified users aged 21 and above
  • Instant deposit limits set at the player's request
  • Time-out and permanent self-exclusion options available
  • 24/7 Bengali support team always ready
Protective Tools

What is available for your safety

fug9 provides players with several effective protective tools that can be activated at any time via live chat.

Deposit Limits

You decide the maximum amount you will deposit per day, per week or per month. Once a limit is set, it takes effect immediately. To raise a limit, a waiting period applies so that no rushed decision is made.

Time-Out Feature

You can take a time-out for any period from 24 hours up to 6 weeks. During the time-out you will not be able to log in or deposit to your account. Use this time for personal reflection.

Self-Exclusion

If you feel gaming is becoming harmful for you, use our self-exclusion feature. Your account can be deactivated from 6 months up to 5 years or permanently. Once this process begins it is not easy to reverse.

Activity History

You can view your complete deposit, withdrawal and betting history at any time. Review your own account statement regularly. This will help you understand your own gaming behaviour.

Age Verification

Age verification is mandatory at registration. fug9 strictly prohibits access for anyone under 21 years of age. Identity verification is completed using a national identity card or passport.

Support Team

Our specialist support team is available 24/7 in Bengali. Share any gaming-related concerns directly via live chat. We will help you take the right steps without any judgment.

Key Guidelines

Best advice for safe gaming

Responsible gaming means keeping gaming a healthy part of life. Following the tips below will help you stay in enjoyment and avoid potential harm.

Remember, online gaming is a form of entertainment. It is not a source of income or a solution to financial problems. Every game carries the chance of winning or losing and money lost does not always come back.

  • Set a budget before playing and do not exceed that limit. Use fug9's deposit limit tool to automate this.
  • Set a time limit for playing. Avoid playing for long stretches in one go — take regular breaks.
  • Never play when under stress, fatigue, the influence of drugs or alcohol.
  • Avoid the temptation to bet more to recover lost money — this makes the situation worse.
  • Never gamble with borrowed money or money set aside for bills.
  • Talk to a family member or trusted friend about your gaming habits.
  • If gaming stops being enjoyable or causes anxiety, take a break right away and seek support.
  • Check your account statement every month and analyse your gaming pattern.
Take Action

Activate a limit or self-exclusion

Follow just a few simple steps to activate protective tools on your account.

1

Log in to fug9

Access your personal account. If you have trouble logging in, get help via live chat.

2

Contact live chat

Let our 24/7 support team know which tool you want to activate — deposit limit, time-out or self-exclusion.

3

Confirm your details

Verify your identity and confirm your preferred limit or time-out period. This is completely confidential.

4

Active immediately

The tool will take effect as soon as the request is completed. You will receive a confirmation message by email.

Help and Guidance

If you need help, you are not alone

Gaming problems are real and seeking a solution is not a sign of weakness — it is a sign of courage. fug9's support team is always by your side without judgment.

If you or someone you know is struggling with a gaming problem, do not wait — seek help today. The first step is the hardest — we are committed to making that path easier.

Use our responsible gaming tools, keep yourself protected and always keep gaming an enjoyable experience.

fug9 Support Centre

Our support team is always with you for any gaming-related concern or problem. Complete confidentiality is guaranteed.

Live Chat
24/7 instant support in Bengali — the fastest channel
Email
[email protected] — contact us by email for sensitive matters
Support Hours
24 hours a day, 7 days a week (Bangladesh Standard Time, BST)
Confidentiality Guaranteed
All your information is kept completely private — SSL encryption is used
For Parents

The role of parents in protecting children

Family Protection

fug9 is an adults-only platform. Activate parental controls on your child's device. Never share your login details with anyone else. If you suspect a minor is using your account, contact us immediately.

Device Security

Keep a password lock on your phone, tablet or computer. Avoid logging in on shared or children-accessible devices. Always log out after use.

FAQ

Questions and answers about responsible gaming

The minimum deposit at fug9 is ৳300 (three hundred taka) — this applies equally to bKash, Nagad and Rocket. As part of responsible gaming, we recommend you deposit only an amount whose loss would not affect your financial situation.

Yes, a request to lower your deposit limit takes effect immediately. However, a request to raise the limit is subject to a waiting period. This rule is intentional so that no decision is made in a moment of impulse. Contact us via live chat for any limit changes.

After self-exclusion is activated, any withdrawable balance remaining in your account will be returned through the standard process. The minimum withdrawal amount is ৳1,000 and it typically reaches your bKash, Nagad or Rocket within 10-45 minutes. Contact live chat for details.

No. fug9 is strictly prohibited for anyone under 21 years of age. Age verification is mandatory at registration. If there is any suspicion that a minor is using an account, we reserve the right to deactivate it immediately. This rule is at the core of our responsible gaming policy.

A time-out is a temporary deactivation of your account for a set period (from 24 hours up to 6 weeks). Once the period ends, the account is automatically reactivated. Self-exclusion is a long-term deactivation (from 6 months up to permanent) that cannot easily be reversed once started. If you are experiencing a gaming problem, self-exclusion is the right step.

Our trained support team is available 24/7 in Bengali via fug9 live chat. You can also reach us at [email protected]. Additionally, speak with a trusted family member or friend. Remember, asking for help is an act of courage and we are always here for you.

Play safe,
enjoy the fun

Come to fug9 and enjoy our cricket, slots and casino games responsibly. If you have any questions, check the FAQ or speak directly with our support team.

Remember:

  • Minimum deposit ৳300
  • Withdrawal in 10-45 minutes
  • 24/7 support in Bengali
  • For ages 21+ only